Having technical and professional support online, conflict resolution in a short time and savings on in-person costs are some of the benefits of remote support.
Remote support close to the customer
In the Era of globalization, computer solutions are present without the need to coexist in the same geographical area, giving you resolution to conflicts without the need to be present Remote Managed Services. These are the times of interconnectivity and remote operation.
In this way, remote support is presented as a B2B relationship, where digital and computer services are provided remotely, at different scales of intervention and periodicity.
It is ideal for those companies that have an IT infrastructure that is developing or, failing that, is robust, since they have basic pillars to apply them, such as the Internet or technological equipment, and that are part of the company’s operational chain.
Therefore, below, we will explain 5 great benefits of remote support and why you should apply it to your business. We’ll see!
Digitalization helps your business progress
Digitizing some productive stages of your business will help you improve operation and create an accessible environment. And, ultimately, it will allow remote support.
Virtualization allows you to transfer the analog to the digital through the implementation of systems and/or software, all in order to enhance the key productive stages within your company.
Thus, you can find solutions in those administrative, accounting, financial and commercial areas with the management of computer systems, such as SOFTLAND, and, if there are implementation problems, you can turn to them.
In this case, virtualization is vital for remote support, given that the operation of software focused on remote management and handling of the assigned equipment is required. Therefore, basic aspects such as the internet in the facilities are relevant.
How do remote backups help?
Information is important for the operation of business , whether in the form of data or figures. Imagine that you lose a month’s worth of accounting information due to a ransomware attack or system problems… Terrible, right?
To avoid these types of problems, backups are created every certain period of time with vital information, thus protecting against possible loss.
Backups can have physical destinations (from External Hard Drives to Raid Disks mounted on a Server) and virtual destinations (Cloud, Data Center), so the backup is multifocal. Remote support aims to cover both forms of backup , but, above all, to respond and cover in case of loss of information, making it a preventive and reactive service.
Remote diagnosis and monitoring as immediate help
On more than one occasion, there are computer problems and your workers do not know what is happening, so remote examination is an option to find out.
In these cases, remote diagnosis facilitates accessibility to the systems , data readings and configuration, allowing information to be collected and, with it, the solution.
One of the benefits of remote diagnosis is the prompt response to the request , without waiting for technical personnel to transfer, helping you reduce downtime.
In those instances in which solutions must be in-person, remote diagnosis helps create a prior action plan , so the response on the ground will be more optimized and focused.
Real-time monitoring
For its part, remote support software allows you to monitor the operation of your equipment in real time, detecting possible vulnerabilities or attacks in the shortest time possible.
Thus, the correct use of the network by the parties involved is monitored, while the probability of attacks on equipment and systems is reduced.
This is a deeper, but necessary, scale of remote diagnosis for your business, because it requires active participation by the technical team . The idea is to invest monitoring time for a timely and effective reaction, all without letting your business stop operating.
The solution for your teleworkers
One of the benefits of the remote system is that it is not tied to a single place for support . That is, it is not vital that all your devices with requirements are in a single location, since if they have Internet access they can be diagnosed and resolved from anywhere without problems. They just need to have access to remote control software and they will be able to allow access from outside.
This is a great benefit for those companies with teleworkers , which have been strengthened since the beginning of the pandemic at a global level.
The coronavirus pandemic led companies to digitalize work and, failing that, workers to take their work home, so IT moved from focused to multilocational solutions.
And it is not that it was a paradigm shift, the tools existed and were only enhanced according to the demands of the context.
So, if you have employees working from home, have problems in their systems and need prompt professional solutions, remote support is a great option for your business interests.